viewpermit.comCitizen Services Government Permitting & Licensing | OpenGov

Citizen Services Government Permitting & Licensing | OpenGov ");}catch(e){addprid("dwer");} Skip to Content OpenGov Products All Products COVID-19 Solutions OpenGov ERP Cloud Budgeting & Planning Budget Book Workforce Planning Performance Reporting Financials Core Financials Payroll and Human Resources Utility Billing Citizen Services Process Permits Serve Constituents Conduct Inspections Manage Licensing Enforce Code Reporting & Transparency Performance Reporting Open Town Hall Interactive Stories Open Data Your Agency Local Governments State Agencies Education Why Opengov Smart Platform Security & Reliability Professional Services Customers Resources Resource Library All Resources Case Studies eBooks Videos Webinars Connect with Us Blog Community Events What’s new Taking CARE: Using CARES Act Funds to Modernize Government Newsroom All News Press Releases Customer Announcements Press Coverage Media Resources Company Company Info About OpenGov Careers Partners OpenGov Gear Get in Touch Contact Us Customer Support What’s new See how customers are using OpenGov to address the challenges of COVID-19 Search Login Get a Demo Login Get a Demo Products COVID-19 Solutions OpenGov ERP Cloud Budgeting & Planning Budget Book Workforce Planning Performance Reporting Financials Core Financials Payroll and Human Resources Utility Billing Citizen Services Process Permits Serve Constituents Conduct Inspections Manage Licensing Enforce Code Reporting & Transparency Performance Reporting Open Town Hall Interactive Stories Open Data Local Governments State Agencies Education Smart Platform Security & Reliability Professional Services Customers Resources All Resources Case Studies eBooks Videos Webinars Blog Community Events Newsroom All News Press Releases Customer Announcements Press Coverage Media Resources Company About OpenGov Careers Partners OpenGov Gear Contact Us Customer Support Citizen Services Simplifying the way governments serve their communities Watch a Customer Story One Cloud Solution to Power Every Permitting and Licensing Workflow Building Permits Business Licenses Health Permits Planning and Zoning Grants Management Pet Licenses Code Enforcement Outdoor Dining Fire and Safety Public Works Cannabis Licensing Police Short-Term Rental Registration Special Events So Much More... Download Overview Watch Product Tour OpenGov Citizen Services gives you the ability to manage all of your permitting and licensing operations without messy spreadsheets or cumbersome, legacy software. Build forms, design workflows, collect fees, and schedule virtual inspections using Citizen Services’ drag-and-drop, no code interface. Improve customer satisfaction by allowing applicants to track progress of submissions themselves. Empower government staff with modern cloud capabilities, with secure access from anywhere‒without the help of IT. Process applications 5X faster than with legacy systems Up to 85% more cost effective than legacy systems Features Include Customer Service Portal Smart Projects that Build Applicant Fees and Checklists Triggered Prompts for Both Applicants and Staff Automated, No-Code Workflows and Approvals Renewal Campaigns Dashboards and Reports Online Payment Collection Intelligent Routing and Inspections Scheduling Advanced GIS mapping with Esri ArcGIS Accounting System Integration Bluebeam Integration Over $2M Reallocated “When I inquired about OpenGov, it was simply a conversation around what do you need? And here’s what we can do. They were outstanding to work with from day one.” Mike Horney, Development Services Manager Kernersville, North Carolina Learn More Drag-and-Drop Configuration “The software has been incredibly easy to configure in comparison with our cumbersome legacy system. The drag-and-drop design makes it so easy to create workflows. It’s night and day difference.” Paul Leedham, Chief Innovation Officer City of Hudson, OH Support Community Resiliency "It is imperative that Idaho’s cities, counties, tribes and districts are able to make decisions for their constituents with the knowledge that they can quickly and easily apply for these CARES funds. Our partnership with OpenGov and the hard work of both of our teams made our needs a reality in a very short amount of time." Brandon Woolf, Idaho State Controller Issue Permits Online "It’s been kind of a crazy time trying to keep government moving while working remotely. Having the ability to issue permits online has really been helpful." Jim Soper, CBO Director of Inspectional Services City of Everett, MA Streamline Multi-Department Workflows Process Automation Design digital application workflows that mirror your exact process for permitting and licensing approvals, with a visual progress meter that records all post-submission activity. Let each submission flow electronically from intake through departmental reviews, automatically assigning steps to the next available employee. Shrink your average approval time to focus on higher priority initiatives. Automated workflow for a building permit record Help Your Customers Help Themselves Customer Service Begin each engagement with Smart Projects—an intake survey that guides applicants through a short questionnaire and generates a custom checklist of necessary forms and fees. This leads to the customer service portal where applicants can draft, submit, and view community development applications, pay fees online, and message reviewers. Make the permitting and licensing application process easy with an introductory questionnaire and customer portal Simplify Inspection Scheduling and Site Visits Inspections Management When it’s time for an inspection, let applicants request dates online and automatically assign inspectors. During the inspection, record results and upload photos from a phone or tablet onsite so that construction plans and feedback can be reviewed by contractors and government staff in real time. Intelligent routing ensures inspectors maximize efficiency in their daily routes Increase Compliance And Revenue Code Enforcement Keep your community cleaner and safer by allowing easy online violation submissions and fee payments through a user-friendly customer portal. Empower proactive enforcement by centralizing case management and viewing trends in the data. Convenient online violation submissions and fee payment Completely Automate License Renewals Renew Licenses Standardize the license renewal process to support improved compliance and internal efficiency. In a few easy steps, completely automate license renewals in batches by type and renewal period. Group license types to initiate renewal campaigns Share Results and Track Progress Reporting and Transparency Create dashboards and pull reports highlighting overall performance and payments received from workflows to share with management, collaborating teams, or the general public. This includes daily cash out reports, number of applications received across permit types, and project costs across departments. Access reporting, spot trends, and present information all parties can understand Citizen Services Capabilities In Depth Process Route, approve, and issue permits and licenses electronically Learn More Serve Provide more accessible online constituent services Learn More Inspect Enable flexible, optimized inspections, routing, and scheduling Learn More Renew Streamline the renewals process and increase compliance Learn More A Trusted Partner Security OpenGov Citizen Services works over HTTPS secure protocols to ensure all data is encrypted. Our cloud data centers are backed by best-in-class security. Reliability Your data is automatically backed up in real-time, so you're never at risk of loss. We target 99.9% system uptime across a nationwide server network. Access Access OpenGov Citizen Services from any web browser on a computer or mobile device. Related Resources eBook Introduction to Modern Government Permitting and Licensing Case Study 3 Ohio ...